Skip to main content

Get Lodging Rates

For assistance call 866.695.5010

Village Choose at least one

Lodging Type Choose at least one

Stay Safe at Shanty Creek

Lakeview Hotel Guest Room

 

The safety of our guests and associates are of the highest priority for Shanty Creek Resort.

We’ve taken our standards for hygiene and cleanliness very seriously and are taking steps to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing, personal hygiene, and cleaning products specifications for lodging accommodations and common area procedures and protocols.

The Health of Our

GUESTS & EMPLOYEES

Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.

Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact entrances such as reception areas, hotel lobbies, restaurant entrances, meeting and convention spaces, elevator landings, pools and fitness centers.

Resort Signage. There will be health and hygiene reminders throughout the property, including signage for employees reminding them of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and avoid touching their faces.

Lakeview Hotel Exterior

Our Employees'

Responsibility

Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of viruses. All SCR employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.

COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food and Beverage, Hotel Operations and Security.

rental shop technician

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping, public space attendants, and security officers in direct contact with guests.

Daily Pre-Shift/Timekeeping. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic volume in back of house corridors and service elevators. Hand sanitizer will be available at each timeclock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

Shanty Creek Logo

THE GUEST EXPERIENCE

An employee will greet each visitor to the resort. Guests will be asked to use hand sanitizer and wear a mask.

Guest Arrival. Guests will enter check-in locations through doors which handles have been sanitized by an employee at regular intervals.

Elevators. An employee will be present to sanitize the button panels at regular intervals. Signage will explain current procedures; no more than four guests will be permitted per elevator.

Guest Sanitation Amenities. Each arriving guest will receive a welcome card in their room-key slot that explains the precautions that have been taken to ensure their safety and comfort.

The Lodge at Cedar River Lobby

CLEANING

Products + Protocols

Shanty Creek Resort uses cleaning products which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Public Spaces + Common Areas. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATM's, stair handrails, gym equipment, dining surfaces and seating areas.

Guest Rooms. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry. All bed linen and laundry will be changed daily and continue to be washed at the highest recommended temperature and in accordance with CDC guidelines. Dirty linen will be removed from the guest room and transported directly to the laundry facility.

Trapper Lodge Condominium bedroom

Back of the House. The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, entrances, restrooms, loading docks, offices and kitchens.

Room Recovery Protocol. In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed of cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation protocol.

Physical Distancing

Queuing. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies and dining outlets.

Hotel Front Desk. Agents will utilize every other workstation to ensure separation between employees whenever possible.

Pools. Pool seating will be configured to allow for at least six feet of separation between groups of guests.

Lakeview Hotel Indoor Pool

Front Desk

Cleaning & Sanitizing Protocol
1. Sanitize all guest touchpoints after each transaction including EMV Credit Card Devices, pens and registration countertops
2. Room keys to be sanitized before stocking
3. Offices, phones and registration desk to be deep cleaned and sanitized upon shift change
4. Will maintain 24-hours between occupancy whenever possible to allow additional time for the room to be prepared for the next guest

Physical Distancing Protocol
1. Restructure stanchions to provide appropriate six-foot intervals
2. Staff every other workstation at Front Desk
3. Lobby Ambassador to provide guidance upon arriving and departing guests to ensure physical distancing measures are followed

Guest Considerations
1. Lakeview Hotel entry doors to be propped open to minimize guest contact
2. Guest packages delivered to rooms will be placed outside the guest room, the delivery person will call the room and then wait six feet away to ensure the package is retrieved
3. Only certain wings of the hotel will be opened for guest occupancy to minimize areas of contamination.

Housekeeping

Cleaning & Sanitizing Protocol
1. Housekeeping carts and equipment to be sanitized at the end of each shift
2. Guest linen will be removed from guest rooms and taken directly to be laundered
3. Stock housekeeping carts w/ disinfectant wipes, disposable gloves and hand sanitizer
4. Room attendants are required to wear gloves and replace them between each room
5. Cleaning rags are replaced between each room

Physical Distancing Protocol
1. Minimize contact with guests while cleaning hotel rooms; room attendants will offer to return at an alternate time for occupied rooms.

Guest Considerations
1. All reusable collateral to be removed from rooms
2. Disposable collateral to be disposed and changed after each guest
3. Extra pillows and blankets stored in guest room closets will be removed and available upon guest request
4. Offer guests an abbreviated cleaning program to minimize staff presence in rooms
5. Specific sanitation consideration will be paid to the following guest room areas:
• Desks, counter tops, tables and chairs
• Phones, tablets and remotes
• Thermostats
• Cabinetry, pulls and hardware
• Doors and doorknobs
• Bathroom vanities and accessories
• Bathroom fixtures and hardware
• Windows, mirrors and frames
• Lights and lighting controls
• Closets, hangers and other amenities

Shanty Creek Logo

POOL OPERATIONS

Cleaning & Sanitizing Protocol
1. All pool furniture to be thoroughly sanitized at the end of each day
2. Dirty towel bin to be emptied regularly and taken directly to laundry

Physical Distancing Protocol
Pool furniture to be set with appropriate physical distancing once available.

Guest Considerations
No department specific requirements.

Operations

Spa + Fitness Center

Spa
Awaiting guidance from local authorities and health experts.

Fitness Center
Awaiting guidance from local authorities and medical experts. We are anticipating capacity limitations and periodic closures throughout the day for additional cleaning.

Woman getting stone massage

OPERATIONS

Security

Cleaning & Sanitizing Protocol
1. All contact surfaces to be sanitized at the completion of an incident
2. Security agents to log completed tasks

Physical Distancing Protocol
1. Standard protocols will be followed unless a specific incident requires more invasive contact
2. Security agents to assist with enforcing physical distancing protocols in guest queuing areas as required (restaurants, registration areas, lobbies, elevator landings, etc)

Guest Considerations
Security agents will familiarize themselves with hand sanitizer and mask distribution points for both guest and coworkers.

The Lodge at Cedar River Exterior
Shanty Creek Logo

Transportation Operations

We are currently awaiting guidance from local authorities and medical experts.

We are anticipating capacity limitations and mandatory masks worn by all passengers.

Shuttle in front of the Lakeview Hotel