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Stay Safe at Shanty Creek

Lakeview Hotel Guest Room

 

The safety of our guests and associates are of the highest priority for Shanty Creek Resort.

We’ve taken our standards for hygiene and cleanliness very seriously and are taking steps to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing, personal hygiene, and cleaning products specifications for lodging accommodations and common area procedures and protocols.

The Health of Our

GUESTS & EMPLOYEES

Physical Distancing. Guests will be asked to practice physical distancing from groups not traveling with them while standing in lines, using elevators or moving around the property. Employees will be reminded not to touch their faces and to practice physical distancing away from guests. All resort outlets will comply with local or state mandated occupancy limits.

Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be available at key guest and employee entrances including reception areas, hotel lobbies, restaurants, meeting and convention spaces, elevators, pools, and fitness center.

Resort Signage. There will be reminders throughout the property regarding social distancing procedures and the proper way to wear masks, wash hands, sneeze, etc.

Lakeview Hotel Exterior

Our Employees'

Responsibility

Hand Washing. Frequent handwashing is important in combating the spread of viruses. All employees have been instructed to wash their hands (or use sanitizer when a sink is not available). Especially after any of the following: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break, and before or after a shift.

COVID-19 Training. All employees have received training on COVID-19 safety and sanitation protocols with comprehensive training for our teams with frequent guest contact including Housekeeping, Food and Beverage, Hotel Operations, and Security.

rental shop technician

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping, public space attendants, and security officers in direct contact with guests.

Daily Pre-Shift/Timekeeping. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic volume in back of house corridors and service elevators. Hand sanitizer will be available at each timeclock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

Shanty Creek Logo

THE GUEST EXPERIENCE

All guests will be asked to wear a mask and use hand sanitizer regularly.

Guest Arrival. Guests will enter check-in locations through doors whose handles have been sanitized at regular intervals. Additional sanitation measures are being used in guest lodging. Note: Booking a reservation on the same day you plan to arrive cannot be accommodated at this time.

Elevators. A staff member will sanitize elevator panels at regular intervals. Sanitizer will also be available inside the elevators where available. Signage will explain current procedures; up to four guests are recommended per elevator.

Guest Sanitation Amenities. Each arriving guest will receive a welcome card in their room-key slot that explains the precautions that have been taken to ensure their safety and comfort.

The Lodge at Cedar River Lobby

CLEANING

Products + Protocols

Shanty Creek uses cleaning products that meet EPA guidelines effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies.

Public Spaces + Common Areas. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATM's, stair handrails, gym equipment, dining surfaces and seating areas.

Guest Rooms. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry. All bed linens and bath terry will be washed at the highest recommended temperature in accordance with CDC guidelines. Dirty linens will be removed from guest rooms and transported directly to the laundry.

Trapper Lodge Condominium bedroom

Back of the House. The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, entrances, restrooms, loading docks, offices and kitchens.

Room Recovery Protocol. In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed of cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation protocol.

Physical Distancing

Queuing. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies and dining outlets.

Hotel Front Desk. Agents will utilize every other workstation to ensure separation between employees whenever possible.

Pools. Pool seating will be configured to allow for at least six feet of separation between groups of guests. A 50% capacity restriction will be implemented per the Governor's orders for our outdoor pools. At this time, indoor pools are closed.

Lakeview Hotel Indoor Pool

Front Desk

Cleaning & Sanitizing Protocol
1. Sanitize all guest touchpoints after each transaction including EMV Credit Card Devices, pens and registration countertops
2. Room keys to be sanitized before stocking
3. Offices, phones and registration desk to be deep cleaned and sanitized upon shift change
4. Will maintain 24-hours between occupancy whenever possible to allow additional time for the room to be prepared for the next guest

Physical Distancing Protocol
1. Restructure stanchions to provide appropriate six-foot intervals
2. Staff every other workstation at Front Desk

Guest Considerations
Guest packages delivered to rooms will be placed outside the guest room, the delivery person will call the room and then wait six feet away to ensure the package is retrieved

Housekeeping

Cleaning & Sanitizing Protocol
1. Housekeeping carts and equipment to be sanitized at the end of each shift
2. Guest linen will be removed from guest rooms and taken directly to be laundered
3. Stock housekeeping carts w/ disinfectant wipes, disposable gloves and hand sanitizer
4. Room attendants are required to wear gloves and replace them between each room
5. Cleaning rags are replaced between each room

Physical Distancing Protocol
1. Minimize contact with guests while cleaning hotel rooms; room attendants will offer to return at an alternate time for occupied rooms.

Guest Considerations
1. All reusable collateral has been removed from rooms
2. Disposable collateral is disposed of and changed after each guest
3. Extra pillows and blankets stored in guest room closets have been removed and are available upon guest request
5. Specific sanitation consideration will be paid to the following guest room areas:
• Desks, counter tops, tables and chairs
• Phones, tablets and remotes
• Thermostats
• Cabinetry, pulls and hardware
• Doors and doorknobs
• Bathroom vanities and accessories
• Bathroom fixtures and hardware
• Windows, mirrors and frames
• Lights and lighting controls
• Closets, hangers and other amenities

Shanty Creek Logo

POOL OPERATIONS

Cleaning & Sanitizing Protocol
1. All pool furniture to be thoroughly sanitized at the end of each day
2. Dirty towel bin to be emptied regularly and taken directly to laundry

Physical Distancing Protocol
Pool furniture has been set with 6' of social distancing. Outdoor Pools currently have a 50% capacity restriction; indoor pools are closed.

Child on Raft in Lakeview Hotel Pool

Spa + Fitness Center

The Fitness Center has a 25% capacity restriction in place. Until capacity restrictions are lifted, the following limits will be in place:
• 7 people @ Cardio Area
• 6 people @ Free Weight Area
• 6 people @ Machine Area

• Cardio time is limited to 30 minutes/person
• Jacuzzi, Steam Room, Sauna & Showers are not available.
• All shared yoga mats, medicine balls, etc. have been removed until further notice. You may bring your own.
• Please wipe down your equipment with the provided sanitizer/disinfectant before and after use.

Protocols for the Spa:
• Masks will be required for all treatments.
• Temperatures of guests will be checked before each treatment.
• Additional time is being blocked out before and after each treatment to allow for extra time to sanitize.

Woman getting stone massage

OPERATIONS

Security

Cleaning & Sanitizing Protocol
1. All contact surfaces to be sanitized at the completion of an incident
2. Security agents to log completed tasks

Physical Distancing Protocol
1. Standard protocols will be followed unless a specific incident requires more invasive contact
2. Security agents to assist with enforcing physical distancing protocols in guest queuing areas as required (restaurants, registration areas, lobbies, elevator landings, etc)

Guest Considerations
Security agents will familiarize themselves with hand sanitizer and mask distribution points for both guest and coworkers.

The Lodge at Cedar River Exterior
Shanty Creek Logo

Shuttles & Transportation

Resort shuttles will be limited to 50% capacity.

Drivers of each shuttle will wear masks, guests are also asked to wear their masks while traveling on the shuttle.

Seats and high touch surfaces inside the vehicle will be sanitized on a regular basis.

Shuttle in front of the Lakeview Hotel