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Privacy Policy

Lake Bellaire at Sunset

Privacy Policy
This Privacy Statement covers personal information, non-personal data collection, and aggregate reporting for the website. We respect and are committed to protecting your privacy. 

Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure  commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Collected Information
We may collect personally identifiable information when you visit our site. Personal information is information that is associated with your name or personal identity. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.  Shanty Creek uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship. We take seriously the trust you place in us. We will not sell, rent or lease your personal information to others. The types of personal information you provide to us on these pages may include name, address, phone number, email address, and/or contact preferences. To personalize our emails, services or communications, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our website or services. Providing this additional information is optional. Non-personal information is data about usage and service operation that is not associated with a specific personal identity.

How We Use Your Information
Shanty Creek uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to provide brochures and information, to communicate with you, to update you on events and specials, to personalize promotional offers and to enhance Shanty Creek’s website.

Refund Policy
If you need to cancel or change the dates of your reservation, please notify Shanty Creek’s Reservation Office at 866.695.5010 no less than 5 days prior to the confirmed arrival date to avoid any penalties. Penalty charges equal to first night’s room rate/package rate. There are no refunds on unused package portions. A $10 restocking fee applies for all cancellations occurring more than 5 days before the confirmed arrival date. Reservations during December 26-January 2 require a 14-day cancellation notice.

– LIFT TICKETS, CHAIRLIFT RIDES & SEASON PASSES: These items are NON REFUNDABLE. Creek Care Insurance may be purchased with your season pass, which will allow for the deferral of your season pass if necessary due to medical reasons. Please call the season pass office at 866.901.3149 for Creek Care inquiries.

– EQUIPMENT RENTALS, LESSONS & TUBING: If you need to cancel or change the dates of your equipment rentals, ski/snowboard lessons or tubing reservations, please notify Shanty Creek’s Snowsports Office at 866.695.5010 no less than 48 hours prior to the confirmed reservation date to avoid penalty.

Links To Third-Party Websites
Shanty Creek’s website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the website. Shanty Creek does not control those sites or their privacy practices, which may differ from Shanty Creek. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by Shanty Creek’s Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Shanty Creek; that sharing is governed by that third-party company’s privacy policy.

Children’s Privacy
Shanty Creek is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Shanty Creek does not knowingly collect information from children under the age of 13 nor target its website to children under 13.

Opting Out
Shanty Creek will not use your personal information for a different purpose than the one stated when you provided your data. To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, promotions, etc.), please select the email “opt-out” or “unsubscribe” link included in each subscription communication.

Keeping Your Information
Secure Shanty Creek is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Shanty Creek has in place appropriate physical and managerial procedures to safeguard the information we collect.

Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, contact us at

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